Frequently Asked Questions
Is this plugin compatible with my theme?
But, we know you want a more definitive answer, so here it is 🙂
The plugin is compatible with most, but not all themes. In order to be compatible, your theme must include the functions
With few exceptions, every theme available on wordpress.org as well as most well coded themes should include these functions.
How do I know for sure if wp_footer(); and wp_head(); are in my theme?
- Old Themes: If you are using a really old theme, those functions may not have existed when the theme was created. For reference,
wp_head();was introduced in WordPress in 2004, while
wp_footer();was introduced in 2005. If you’re using a theme that hasn’t been updated since 2005, it’s likely your theme won’t be compatible. You may want to consider refreshing your site’s design.
- Custom Coded Themes: Some custom coded themes may not include those functions either. However, if the theme is custom coded, it is really easy to add those functions in the proper locations.
If you are unsure, please install this free plugin that checks your theme for those functions. For instructions on how that plugin works, please click here.
I added a background image, but it doesn’t display on my site
My theme includes a full-width layout. Will that be a problem?
Fortunately, there is an easy fix for this. We are also working on making this less of an issue with future versions of the plugin by detecting themes with this conflict and incorporating the fix automatically.
Does the background image show up on mobile devices?
So, yes the background image will show up on mobile devices.
The only exceptions to that are the compatibility issues that were described above.
What is your refund policy?
Prior to requesting a refund, please open a support ticket with the specific issue you are having. There may be a simple solution to the issue you are experiencing. We are more than happy to work with you to get any issues you are experiencing resolved. If for whatever reason we are unable to resolve the issue for you, you will get a full refund.