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Frequently Asked Questions

Is this plugin compatible with my theme?

The short, yet not very definitive answer is probably.

But, we know you want a more definitive answer, so here it is 🙂

The plugin is compatible with most, but not all themes. In order to be compatible, your theme must include the functions wp_footer(); and wp_head();

With few exceptions, every theme available on wordpress.org as well as most well coded themes should include these functions.

How do I know for sure if wp_footer(); and wp_head(); are in my theme?

  • Old Themes: If you are using a really old theme, those functions may not have existed when the theme was created. For reference, wp_head(); was introduced in WordPress in 2004, while wp_footer(); was introduced in 2005. If you’re using a theme that hasn’t been updated since 2005, it’s likely your theme won’t be compatible. You may want to consider refreshing your site’s design.
  • Custom Coded Themes: Some custom coded themes may not include those functions either. However, if the theme is custom coded, it is really easy to add those functions in the proper locations.

If you are unsure, please install this free plugin that checks your theme for those functions. For instructions on how that plugin works, please click here.

I added a background image, but it doesn’t display on my site

Your theme is probably adding a background color on top of the background image. We have a support document that outlines this issue. Fortunately, the fix is fairly easy and we’re always happy to help provide the CSS you need to remove your theme’s background styling so that your background images can show through.

My theme includes a full-width layout. Will that be a problem?

Some themes have full-width page templates, headers, footers, or even content areas. The background image inserted by this plugin may appear to be displayed behind those full-width sections. This may mean the background images are completely obscured by those sections.

Fortunately, there is an easy fix for this. We are also working on making this less of an issue with future versions of the plugin by detecting themes with this conflict and incorporating the fix automatically.

Does the background image show up on mobile devices?

The background image will scale along with the size of your user’s device. Even if your user resizes their browser window, the background image will shrink or expand to fit the background area shown to the user.

So, yes the background image will show up on mobile devices.

The only exceptions to that are the compatibility issues that were described above.

What is your refund policy?

If you are having problems getting Full Screen Background Images to work, we will be happy to provide a full refund within 14 days of the original purchase. After 14 days, no refunds will be given.

Prior to requesting a refund, please open a support ticket with the specific issue you are having. There may be a simple solution to the issue you are experiencing. We are more than happy to work with you to get any issues you are experiencing resolved. If for whatever reason we are unable to resolve the issue for you, you will get a full refund.